Joseph Marinaccio Profile Pic

About Me

Exp.: Systems Development, Network & Server Administration,
Field Systems Engineering, Web Hosted Solutions,
Level 2/3 Support, Consulting, and Project Management

Experience

Virtual IT

Field Systems Engineer December 2014 - May 2017

  • Identified, troubleshoot and resolved technical service requests, both On-site and remotely (client workstation, server software/hardware, and networking) for 60+ small to mid-sized business comprised of over 2000+ users
  • Assessed, recommended, and implemented client & server software/hardware, network/security appliances, printers, surveillance/DVR, and PoS systems all within scope, both time and budget
  • Responsible for: Maintaining all client information pertaining to infrastructure support, Administering Office365 accounts via Partner Admin Center, Creation/Deployment of GPO’s, DNS for 80+ hosted domains, Servers & Network appliances were on the latest security patches, and part of on-call rotation to resolve issues after hours

CG Power Systems USA

Systems Developer/Level 2 Support August 2008 - December 2013

  • Root cause analysis and resolution of Level 2 system/network/user related issues in Track-It, later migrated to Jira
  • Documented 100+ how-to procedures within SharePoint for Level 1 helpdesk and 900+ end users
  • Rolled out a custom reverse VNC remote support solution(UltraVNC/Packet Relay Server), for Canada, USA, S. America
  • Created and maintained our BDR solution, performed system backups and recovery using Symantec Backup Exec
  • Analyzed and resolved a history of network latency issues by implementing a public facing BIND9 caching DNS server
  • Performed multiple AD domain migrations, SharePoint and MSSQL upgrades, all with zero downtime for the business

Vatterott College

Information Systems Instructor July 2007 - August 2008

  • Instructed students on Windows/Web Form programming using C# 3.5, ASP. Net 3.5, and Visual Studio 2008
  • Introduced XHTML, CSS, JavaScript/Ajax, including an introduction to PHP 5/MySQL web development
  • Demonstrated client/server based networking scenarios with Server 2003/XP and CentOS/FC9

OfficeTeam/NorthPole Ltd.

Accounting/IT Support November 2006 - July 2007

  • Created VBA(Excel) functions to aid in increasing the efficiency of reporting processes
  • Performed configuration/troubleshooting on a 20+ client local area network
  • Compiled reports for brand managers using SAP, Crystal Reports, and eEnterprise

Enterprise Rent-A-Car

ARMS® Support/Software Engineer Intern June 2006 - August 2006

  • Analyzed, documented, and performed bug fixes in the ARMS® application (Java/RPG)
  • Tracked incidents/bugs and documented corresponding solutions with ServiceCenter and ClearQuest

Education

Vatterott College

B. Sc., with honors, Computer Science & Information Systems August 2008

  • Inducted into the National Technical Honor Society (2/07)
  • Maintained a 3.9 G.P.A. (4.0 scale) w/ perfect attendance
  • Instructed undergraduate classes(C#, LAN, XHTML) while completing B. Sc.

Proficiencies

Stay tuned... Coming soon!

Get In Touch.

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